The estimated transit time for air shipping from China to Saudi Arabia using Door-to-Door service is approximately 7 to 10 business days. However, this timeframe may be affected by factors such as public holidays, flight availability, and customs clearance duration. At Ajeeb Express, we strive to minimize delays and ensure a fast and efficient delivery experience.

The supplier is fully responsible for packaging the goods, not the shipping company. At Ajeeb Express, we do not control the type or quality of packaging used by suppliers. Therefore, if any damage occurs due to poor packaging, the supplier bears full responsibility. We strongly advise our clients to instruct their suppliers to use high-quality packaging, especially for fragile items such as glassware or electronics.

Yes, Ajeeb Express offers free storage facilities in China for its customers, allowing them to consolidate shipments from multiple suppliers into one location. We then ship the consolidated cargo in one batch according to the customer’s preferred shipping method—air or sea. This service helps reduce costs and streamline the shipping process efficiently.

Sea shipping from China to Saudi Arabia typically takes around 30 to 35 days until the goods are delivered to the customer. However, this timeframe may vary depending on customs clearance procedures at the ports, which can affect the final delivery date.

As Ajeeb Express is an officially registered Saudi business, all financial transactions are conducted exclusively via bank transfer to the company's official account. We also provide a certified tax invoice for every client, ensuring full transparency and compliance with regulations in the Kingdom.

Ajeeb Express operates through two main branches to better serve its clients: Saudi Arabia Branch: Riyadh, Al-Nuzha District, Abdullah Al-Sudairi Street. China Branch: Guangzhou, Siyuan Lu area, China. Our presence in both countries allows us to offer fast and efficient shipping services with the highest level of professionalism.

At Ajeeb Express, we strictly comply with Saudi and international customs regulations. Therefore, we do not ship counterfeit items or products that violate intellectual property rights. To ensure the safety of your shipments and avoid any legal or customs issues, please make sure the products you intend to ship are original or do not infringe on any registered trademarks.

At Ajeeb Express, we prioritize safe and reliable shipping services. However, we do not ship certain items that may pose risks or violate regulations, including: Batteries and chemical substances. Liquids that may affect the safety of shipments. Counterfeit products or items that are illegal. We ensure that your shipments only include safe goods that comply with both local and international laws.

At Ajeeb Express, we immediately initiate a thorough search process to locate any delayed or potentially lost shipment. It's important to note that cases of lost shipments are extremely rare in our operations. If the shipment cannot be recovered, we offer compensation of up to SAR 100 per lost carton, in accordance with our terms and conditions. We are committed to providing safe and reliable shipping from China to Saudi Arabia, with strong measures in place to prevent shipment loss and ensure your goods are protected throughout the international shipping process

Shipment Tracking page, and the system will provide detailed updates on the shipment status, including its current location and the estimated delivery time. At Ajeeb Express, we offer a reliable tracking system to keep our customers informed every step of the way — from China to your doorstep in Saudi Arabia.

You can use our online shipping calculator. Just enter the weight and dimensions of your package, choose your preferred shipping method (air or sea), and the system will provide an estimated cost instantly.

Yes, we accept small sample shipments. Please contact us to choose the best shipping method and determine the cost.

We provide customs clearance services, but you should check the list of allowed and prohibited items by Saudi customs and ensure all required documents are complete for smooth clearance.

Currently, our services are limited to shipping from China to Saudi Arabia, but we are planning to expand to other countries in the near future.

Do you provide shipping services for individuals or only companies?

You can contact us via our website or WhatsApp to get a quotation. Then, ship your goods to our warehouses in China, and we will handle the entire shipping process until your cargo arrives at your address in Saudi Arabia.

We offer two main options: Air Freight (fast delivery, usually 7–10 days). Sea Freight (cost-effective, usually 30–35 days).

We accept payments via local bank transfers within Saudi Arabia, as well as other secure electronic payment options.

Shipping costs depend on: Actual weight or volumetric weight (whichever is higher). Shipping method (air or sea). Type of goods shipped. Our team provides clear and transparent pricing before shipping begins.

Yes, Ajeeb Express provides reliable and fast shipping directly to Amazon and Noon warehouses in Saudi Arabia and the UAE, with careful tracking to ensure your shipment arrives safely and on time.